ORDERS & CUSTOMER CARE
What happens once I've placed my order?
All orders are processed and shipped from our studio within 1-3 working days. Once your order has shipped, you will receive a confirmation email. If for some reason you did not receive this information, let us know at email@example.com and we will update you on the status of your order.
How long will it take for my order to arrive?
All of our orders are sent out using a tracked courier. All UK orders should arrive 3-5 working days once shipped, all overseas orders should arrive within 5-8 working days.
What comes in my order?
All of our products come gift wrapped ready for their new home. If you would like to test out another scent from our website, let us know in seperate email quoting your order reference number and we'll do our best to include a tealight sample of the scent you would like to try included with your order!
Do you offer returns or exchange?
We always want our customers to be 100% happy! If for any reason you are not satisfied with your purchase, please contact our Customer Service team at firstname.lastname@example.org. Unfortunately, we cannot accept returns on third party products.
What if the item I want is sold out?
Please email us at email@example.com for more information about restocks.
Why is the scent I’m looking for not on the online shop?
We occasionally discontinue certain fragrances for seasonal or stock purposes. If you are looking for a specific scent that you do not see, please let us know by emailing firstname.lastname@example.org and we’ll let you know if/when it will be available.
Where can I buy Handmade products in my area?
Please visit our Stockists page to find our Handmade products in your area or feel free to email email@example.com for more information. If you have a local shop you’d love to see our products in, we want to know! Please feel free to send shop information to firstname.lastname@example.org
Do you offer wholesale?
Yes! Please visit our Wholesale page to find out more information and apply for an account with us.
ABOUT OUR CANDLES
What's the best way to burn Handmade candles?
Always allow the wax burn pool to reach the outer edges of the jars before extinguishing the flame. This will prevent the wax from "tunneling" and allow your candle to burn evenly. We recommend burning your candle for 2-3 hours at a time but for never more than 4 hours. Never leave the candle unattended. After use, your amber glass jar can be recycled - in any way you like!
Can my amber glass jar be re-used?
Of course! When your Handmade candle has reached the end of its life, you can soak and wash out the remaining wax with hot soapy water. If any stubborn wax remains, place your candle in the freezer. Once the wax hardens, it can be chipped out along with the wick. Carefully empty the wax out and wipe clean. Re-using our amber jars could not be easier! They make great small planters for succulents or cacti and also make great mini storage solutions for pens, pencils and bathroom accessories - anything you like!
How fragrant are Handmade Candles?
Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming and can be used daily. Our candles fill a medium-size room nicely. For larger rooms or rooms with high ceilings, we recommend our 500ml double-wick candles for that extra fragrance boost.
Why use soy wax?
There are so many reasons! To name a few, we love that it's a renewable material and carbon neutral. We love that it burns cleanly, evenly and for a longer period of time than paraffin waxes. We love the way soy wax smells when blended with fragrance oils. But most of all, we love working with soy wax because it's a non-toxic and natural material that we can touch and feel with human hands every day without damaging skin.______________________________________________________________________________________________________________________________________________
ABOUT OUR REED DIFFUSERS
How fragrant are Handmade Reed Diffusers?
We find that our reed diffusers fill small to medium spaces, such as a bedroom or bathroom quite nicely. We like that our diffusers won’t overwhelm a room and can be enjoyed in the same space every day.
How long do Handmade Reed Diffusers last?
Our reed diffusers last about 2-3 months. For the best fragrance experience, we recommend flipping the rattan reeds weekly or when the fragrance becomes faint. We also suggest keeping diffusers away from direct sunlight or anything that emits heat to prevent the reeds from drying out prematurely.
How much oil should be in a Handmade Reed Diffuser bottle?
Each 120ml bottle is filled with precisely 100ml of scented diffuser oil. You will notice that the diffuser oil does not completely fill the slightly larger bottle. This is to prevent spillage when the reeds are placed in the bottle, and allows the diffuser to properly soak up and disperse the fragrance.
What ingredients are included in Handmade Reed Diffusers?
Handmade Reed Diffusers contain fine fragrance oils that are made of a blend of both naturally and synthetically developed ingredients. We develop our products to be safe and cost-effective for our customers.
How to safely enjoy Handmade Reed Diffusers.
While we love our Reed Diffuser fragrances, please do not consume or use the oil on your skin as perfume, and keep away from children and pets. If the oil spills, clean up immediately, as the oils and resins can cause damage to some finishes and fabrics.
Our Reed Diffuser fragrance oil is not strictly made up of essential oils and is not developed for use in water-based aromatherapy diffusers or humidifiers.
© 2019 Handmade Candle Co.