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Product Care


Our Candles

What's the best way to burn your candles?

Always allow the wax burn pool to reach the outer edges of the jars before extinguishing the flame. This will prevent the wax from "tunnelling" and allow your candle to burn evenly. We recommend burning your candle for 2-3 hours at a time but for never more than 4 hours. Never leave the candle unattended. After use, your amber glass jar can be recycled - in any way you like!


Can my amber glass jar be re-used?

Of course! When your Handmade candle has reached the end of its life, you can soak and wash out the remaining wax with hot soapy water. If any stubborn wax remains, place your candle in the freezer. Once the wax hardens, it can be chipped out along with the wick. Carefully empty the wax out and wipe clean. Re-using our amber jars could not be easier! They make great small planters for succulents or cacti and also make great mini storage solutions for pens, pencils and bathroom accessories - anything you like!


How fragrant are Handmade Candles?

Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming and can be used daily. Our candles fill a medium-size room nicely. 


Why use soy wax?

There are so many reasons! To name a few, we love that it's a renewable material and carbon neutral. We love that it burns cleanly, evenly and for a longer period of time than paraffin waxes. We love the way soy wax smells when blended with fragrance oils. But most of all, we love working with soy wax because it's a non-toxic and natural material that we can touch and feel with human hands every day without damaging skin.

Why use synthetic fragrances?

We use a premium blend of man-made and natural fragrances for all our products, as they 1) allow us to create more complex scent profiles; 2) are oftentimes, more sustainable to produce; and, 3) allow us to offer our products at accessible price points.



Our Reed Diffusers

How fragrant are Handmade Reed Diffusers?

We find that our reed diffusers fill small to medium spaces, such as a bedroom or bathroom quite nicely. We like that our diffusers won’t overwhelm a room and can be enjoyed in the same space every day.


How long do Handmade Reed Diffusers last?

Our reed diffusers last about 2-3 months, usually longer. For the best fragrance experience, we recommend flipping the rattan reeds weekly or when the fragrance becomes faint. We also suggest keeping diffusers away from direct sunlight or anything that emits heat to prevent the reeds from drying out prematurely.


How much oil should be in a Handmade Reed Diffuser bottle?

Each bottle is filled with precisely 150ml of scented diffuser oil. You will notice that the diffuser oil does not completely fill the bottle. This is to prevent spillage when the reeds are placed in the bottle, and allows the diffuser to properly soak up and disperse the fragrance.


What ingredients are included in Handmade Reed Diffusers?

Handmade Reed Diffusers contain fine fragrance oils that are made of a blend of both naturally and synthetically developed ingredients. We develop our products to be safe and cost-effective for our customers. 


How to safely enjoy Handmade Reed Diffusers.

While we love our Reed Diffuser fragrances, please do not consume or use the oil on your skin as perfume, and keep away from children and pets. If the oil spills, clean up immediately, as the oils and resins can cause damage to some finishes and fabrics.

Our Reed Diffuser fragrance oil is not strictly made up of essential oils and is not developed for use in water-based aromatherapy diffusers or humidifiers.



Our Room / Linen Sprays


Where can I use my Room / Linen Sprays?

Spritz 3-4 pumps on pillows, sheets, clothing, couches or even in your car!
Our Room / Linen Sprays are the perfect grab 'n' go to freshen up any space that needs a boost. Test on an inconspicuous piece of fabric first to ensure safe to use. We do not recommend using on leather products as our Room / Linen Sprays are water + oil based.


How long will my Room / Linen Spray last?

On average around 2-3 months - but this also depends how often you use it!


How safe is my Room / Linen Spray?

Although our sprays are water based please do not ingest and keep out of reach of children and pets. If skin irritation occurs or product gets into eyes rinse thoroughly with water. If irritation persists please seek medical advice.


How will my Room / Linen Spray be packaged?

Our Room / Linen spray will come carefully wrapped in recycled paper packaging to ensure it arrives to you safely.